Policies and Procedures
Booking Policies
Credit Card Required
We require a valid credit card to book all services. All card information is stored within the encrypted, secure Booksy or Square payment processing system. Once entered, card information is not visible to any party except the processor. Aside from specific services that require a deposit, nothing will be charged upon booking and a different card may be used to pay for services when they are rendered.
Late Policy
If you are more than 15 minutes late to your appointment, you may be asked to reschedule. No fee will be charged if you have to make a same-day reschedule due to tardiness.
Parental Consent
We recommend our services be rendered on adults 18 years or older. If you are a parent and your child is over 16, you may be required to accompany your child and/or provide written consent. We do not perform Brazilian or bikini waxes on minors regardless of parental consent.
Cancellation Policies
Things happen - we get it! Please give us a minimum 24-hours notice before your appointment to avoid any fees.
Same-Day Cancellations
Same-day cancellations will be charged 100% of the services booked. If you cancel an appointment that required a deposit, you will lose that deposit.
No-Call No-Show
All no-call no-show appointments will be charged the full amount for services booked.
Product Policies
Exchange Only
All product purchases are exchange only within 30-days of purchase. Your esthetician will make educated recommendations on product choices to suit your skin needs which is why most of our products are not available for sale online.
Glow-to-Go
All Glow-to-Go kits are final sale.
Gift Card Policies
All gift card purchases are final sale. Our gift cards do not expire, are fully transferrable and can be applied to any product or service we provide. Gift cards cannot be used to pay gratuities.